
As President and Chief Operating Officer of the NHL’s Florida Panthers, Michael Yormark is always thinking of ways to build the Panthers brand and increase its standing with hockey fans in South Florida and across the country.
Mr. Yormark recently sat down with Sportsin140.com to discuss his team’s social networking presence, the team’s new Social Networking Coordinator position and his own Twitter account.

You are one of the first team Presidents to join Twitter. As President of the Panthers, what made you want to join Twitter? How do you think using Twitter enhances your brand?
I have always enjoyed communicating directly with our fans. I have probably 200 or so fans that I talk to on a regular basis – I return all of their e-mails, I give them my cell phone number, they call me in the office and I’ll even have lunch or meetings with them from time to time. Not only is the interaction something that I enjoy but it’s also extremely useful in terms of shaping the way we run our business on a daily basis. In that respect, Twitter is yet another means to an end. It’s a way to give up to the minute updates to our fans on what we, as an organization, are working on, and to get almost instantaneous feedback.
The Florida Panthers recently advertised a new position with the team, that of the Social Networking Coordinator. What does this position entail and why did the organization feel it necessary to add the position now? How does this new position differ from the more traditional PR roles in an NHL front office?
Well, we’ve had this position in house for about a month now and I have to tell you, it has really opened our eyes to how much diligence and time we have to lend to the implementation of these social media outlets, in order to have the type of success we want. Our goal with the SSE Media Network is not only to generate thousands of new fans for SSE, the BankAtlantic Center and the Florida Panthers, but also to develop a multi-million dollar revenue stream that can subsidize our unique marketing and public relations initiatives.
We’ve seen many teams take unique “Twitter specific” promotions in the past. Is this something the Panthers will do in the future? If so, how do you see the organization utilizing these types of promotions next season?
We have already developed a list of 10-20 unique social media promotions that we will use throughout the season and will undoubtedly include Twitter. Some of these promotions center on our marketing and community initiatives, while others are part of sponsorship programs tied in to the SSE Media Network.
Do you think that organizations should govern players’ usage of Twitter? Why or why not? Does an organization need to take a proactive approach in educating players on the use of Twitter in light of past incidents involving players and the media?
In the end, it is an individual player’s right to choose how they communicate with their fans and the public. If they choose to maintain a Twitter or Facebook account outside the realm of our organization, that is their prerogative. Our players, though, have been extremely receptive in terms of being a part of our social media outreach. As many of them tend to be savvy from a business and PR standpoint, they understand the value of controlling the message while expanding our overall media footprint. They also understand that their voice and their likeness can be exponentially more valuable as part of an overall promotional strategy then it can when it exists individually.
What do you think the “sports on Twitter movement” means for professional sports franchises?
I think it is consistent with the trend of interacting directly with fans, and finding new ways to get our message across, unfiltered, to our constituents. We’ve seen it in recent years with the rise of content-driven team and league web sites, other social media sites like YouTube and Facebook, and I think Twitter is just the next natural step in that evolution.
Carson McKee